Last updated: 23 August 2026
Venue account holders, staff, parents, customers, and WhatsApp users may request deletion of personal data held by PlayTrack. This page can also be used as PlayTrack's User Data Deletion Instructions URL for the Meta Developer Platform.
How to submit a request
- Email support@playtracker.in with the subject Data Deletion Request.
- State whether you are a venue owner, staff member, parent, customer, or WhatsApp user.
- Provide enough information to locate the record: the venue name and account email for a venue request, or the venue name and WhatsApp/parent phone number for a customer request. Do not send passwords, staff PINs, payment credentials, Aadhaar numbers, or identity documents unless we specifically request an appropriate verification method.
- Describe whether you want a particular conversation or customer record deleted, or the entire venue account and its data.
Verification and completion
We will acknowledge the request within seven business days. To protect customers and venue accounts, we may verify control of the relevant email address or phone number and may confirm the request with the venue that collected the information. Verified requests are normally completed within 30 days.
What will be deleted
Depending on the request, deletion may cover account details, venue records, customer and child records, sessions, bookings, memberships, WhatsApp conversations and message logs, and related operational records. WhatsApp inbox messages, summaries, and send logs are also scheduled for automatic deletion after 90 days.
We may retain limited information when required for accounting, fraud prevention, security, dispute handling, or another legal obligation. If residual copies remain in a service provider's backups, they may persist until the provider's normal replacement cycle and will not be used for active business purposes.
Stopping WhatsApp messages
You may ask the venue or PlayTrack to stop future WhatsApp messages. You can also block the business directly in WhatsApp. Blocking a business does not automatically delete information already held by the venue or PlayTrack, so send a deletion request if deletion is also wanted.
Related policy
Read the complete PlayTrack Privacy Policy for information about collection, use, service providers, security, retention, and privacy rights.